The Urban Puppy Shop
1375 W 6th Ave, Vancouver, BC V6H 0B1
Overview
The Urban Puppy Shop is a Vancouver-based facility offering dog daycare, overnight boarding, grooming, and walking services. They operate two locations (Vancouver and Burnaby) with 24/7 boarding availability and 4,000 sq ft of indoor space at their Burnaby campus. Services include multiple daycare packages, customized boarding options, and grooming with specialized treatments.
Amenities & Policies
What Reviews Say
178 reviews analyzedThe facility is highly polarized, with long-term clients praising the 'Bark Bus' service and the friendly front-line staff who ensure dogs return home exhausted. However, a significant volume of recent reviews raises alarming safety concerns regarding unmonitored dog fights, undisclosed injuries, and a lack of overnight supervision. Management is frequently described as defensive and litigious, often dismissing critical feedback as 'misinformation' or 'baseless attacks' rather than addressing specific safety lapses.
People love
Staff shoutouts
Worth noting
Severe dog fights and lack of medical notification
βWhen we picked him up, they didn't even tell us he was bitten by another dog... discovered to our horror that he had a dried up blood patch on him at night.β
Negligent/Reckless driving of transport van
βThe driver of this bus was ripping down a residential street. Incredibly unsafe for the neighborhood and I imagine the dogs they transport.β
Unattended boarding/Safety incidents
βShe was left alone and unattended in a cage where her nail was somehow completely ripped off... bled profusely.β
Breed discrimination(7 mentions)
βThey called an hour before our appointment... that they donβt allow 'fighting breeds' they allow big dogs just not mastiffs.β
Dogs smelling of urine/feces upon pickup(6 mentions)
βMy dog was covered in poop multiple times when we picked her up from there... my dog was only there for 1 hour!β
Defensive/Rude management(12 mentions)
βThe owners Laurie and Phillip are extremely rude, unethical, unprofessional... they threaten and harass you.β
At a Glance
Pricing
Boarding
$63.99/night
Daycare
$43.5/day
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