Vancouver facilities
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The Urban Puppy Shop

1375 W 6th Ave, Vancouver, BC V6H 0B1

3.6
181 Google reviews
Staff overnightOutdoor yardAccepts puppiesReactive breeds OKGroomingOvernight potty breaks

Overview

The Urban Puppy Shop is a Vancouver-based facility offering dog daycare, overnight boarding, grooming, and walking services. They operate two locations (Vancouver and Burnaby) with 24/7 boarding availability and 4,000 sq ft of indoor space at their Burnaby campus. Services include multiple daycare packages, customized boarding options, and grooming with specialized treatments.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

What Reviews Say

178 reviews analyzed

The facility is highly polarized, with long-term clients praising the 'Bark Bus' service and the friendly front-line staff who ensure dogs return home exhausted. However, a significant volume of recent reviews raises alarming safety concerns regarding unmonitored dog fights, undisclosed injuries, and a lack of overnight supervision. Management is frequently described as defensive and litigious, often dismissing critical feedback as 'misinformation' or 'baseless attacks' rather than addressing specific safety lapses.

Drop-off / pickup
4.5
Staff
4.0
Dog happiness
3.8
Cleanliness
3.5
Value
3.5
Facility
3.0
Communication
2.1
Safety
1.8

People love

Bark Bus Convenience(9)Tired and happy dogs(15)Friendly floor staff(14)

Staff shoutouts

AliceElsa

Worth noting

Severe dog fights and lack of medical notification

β€œWhen we picked him up, they didn't even tell us he was bitten by another dog... discovered to our horror that he had a dried up blood patch on him at night.”

Negligent/Reckless driving of transport van

β€œThe driver of this bus was ripping down a residential street. Incredibly unsafe for the neighborhood and I imagine the dogs they transport.”

Unattended boarding/Safety incidents

β€œShe was left alone and unattended in a cage where her nail was somehow completely ripped off... bled profusely.”

Breed discrimination(7 mentions)

β€œThey called an hour before our appointment... that they don’t allow 'fighting breeds' they allow big dogs just not mastiffs.”

Dogs smelling of urine/feces upon pickup(6 mentions)

β€œMy dog was covered in poop multiple times when we picked her up from there... my dog was only there for 1 hour!”

Defensive/Rude management(12 mentions)

β€œThe owners Laurie and Phillip are extremely rude, unethical, unprofessional... they threaten and harass you.”

Owner replies to 85% of reviewsdefensive tone22 repeat customers

At a Glance

Google rating
3.6/ 5
Review score
3.3/ 5
Amenities6 of 14
Reviews181
Repeat customersNumber of reviews that mention returning or being a regular customer.22

Pricing

Boarding

$63.99/night

Daycare

$43.5/day

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