The Velvet Snout
1010 Hampshire Ln, Richardson, TX 75080
Overview
The Velvet Snout is a premier all-suite dog and cat boarding facility in Richardson, TX offering cage-free luxury suites, crate-free daycare, board & train programs, and full-service grooming. Features include climate-controlled indoor boarding, outdoor play areas with pools and synthetic turf, live webcams for monitoring, and a 14-day board & train program priced at $2,100. Dogs must be 4 months or older, current on vaccinations including rabies, DHPP, and bordetella, and pass a temperament evaluation.
Amenities & Policies
Required vaccinations: Rabies, DHPP, Bordatella, FVRCP (Feline)
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Requirements
Safety & Emergency
Extras
What Reviews Say
189 reviews analyzedThe Velvet Snout is highly regarded for its exceptional training program led by Josh and high-quality grooming services, with many customers noting significant behavioral improvements in their dogs. While the staff is generally praised for being loving and professional, there are serious documented lapses in medication administration and supervision during boarding. The owner is extremely active in responding to feedback, often providing detailed explanations and implementing new protocols to address safety and scheduling concerns.
People love
Staff shoutouts
Worth noting
Medication Overdose
“They wrote Zyrtec, 2 tablets, 2x a day on the bag, which means that they were giving my dog 40 mg, double the amount that she should’ve been given.”
Dog Bite/Injury in Daycare
“I had to pick up my dog that had been bit several times by another dog... he was traumatized and bleeding.”
Neglect/Hygiene (Urine Soaked)
“My dog was brought out to the lobby 'ready to go home' with all four feet soaked in urine.”
Scheduling/Booking Errors(5 mentions)
“This is the 3rd if not the 4th time I’ve brought my dog in for her scheduled groom and they look at their books and don’t see that they had us down.”
Sunday Care Limitations(2 mentions)
“Staff mentioned that dogs 'are only taken out twice on Sundays'... This is over 8 hours during the day.”
Grooming - Shaving without permission(2 mentions)
“This time they decided to shave my long haired Shetland Sheepdog without asking permission.”
Top Rated
4.6 stars from 199+ reviews
This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 199 reviews.
At a Glance
Min puppy age
4 months
Pricing
Boarding
$43–$75/night
Daycare
$23–$33/day
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