Wag Hotels - Richardson

Physical abuse caught on camera

“watched in real time as the employee Danielle whipped our puppy with a leash.”

Severe injury due to negligence

“they decided to mop the crate with our dog in it... he fell multiple times and was bleeding profusely... discovered a slipped disc.”

Neglect of basic needs (Feeding/Medication)

“I was only notified on the final night that neither of my dogs had eaten during their entire stay. That means they went four days without food.”

Health outbreaks (Kennel Cough/Pneumonia/Flu)

“our golden retriever unfortunately contracted kennel cough during her stay in October and has now passed it to our French bulldog.”

Lack of outdoor space(12 mentions)

“There is no green space at the facility but rather they have a concrete area that is painted green, where the dogs poop and pee.”

Dogs smelling of urine upon pickup(9 mentions)

“She was stinky like she had been sleeping in her pee and poop the whole stay.”

Inconsistent feeding/medication administration(6 mentions)

“The leftover bag of food that was handed back was labeled Friday so who knows if he received double the antibiotics in a single day.”