Toronto facilities
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Urban Bark

1249 St Clair Ave W, Toronto, ON M6E 1B8

4.5
175 Google reviewsGoogle Verified
Cage-freeStaff overnightMedication adminGroomingTrainingOvernight potty breaksOnline booking

Overview

Urban Bark is a Toronto-based dog boarding and daycare facility offering playcare, grooming, boarding, and training services. Established in 2018 with 10 years prior experience, they provide in-home and in-house boarding options with 24-hour supervision, daily updates, and free daycare included with boarding stays Monday-Friday.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication adminExtra fee
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Hours & Billing

Drop-off hours:Before 12pm
Pick-up hours:Before 6:15pm
Billing method:Per night

Cancellation & Deposits

Cancellation notice:1 day notice
Cancellation penalty:24 hours notice required; late cancellations charged 50% of groom cost; no shows charged 100%
Deposit required — 15% deposit
Holiday surcharge — $110/night

Care & Play

Group play
Daily updates — Free
Feeding policy:Owner provides food

Extras

Owner operated

What Reviews Say

174 reviews analyzed

Urban Bark is highly regarded for its ability to tire out high-energy dogs and its engaging social media updates that provide peace of mind to owners. While the daycare and boarding services receive near-universal praise, the grooming department is a point of contention, specifically regarding the shaving of matted coats and pricing transparency. Management is very active in responses but often adopts a defensive stance when addressing negative feedback.

Cleanliness
5.0
Dog happiness
4.9
Staff
4.8
Facility
4.7
Drop-off / pickup
4.6
Communication
4.5
Safety
4.4
Value
4.2

People love

High energy exhaustion(15)Instagram/Social Media Updates(12)Birthday Parties(3)

Staff shoutouts

Lauren(11 mentions)Sophie(6 mentions)Adrianna(4 mentions)Izzy(3 mentions)

Worth noting

Injury during grooming (cuts/hematomas)

“I noticed what appeared to be small cuts or injuries on the tips of his ears. He was also visibly uncomfortable—shaking, scratching his ears.”

Rough handling allegation

“shoved our dog into our arms in a less than gentle way. This handling caused our dog to let out a yelp.”

Shaving matted dogs without perceived warning(4 mentions)

“he was completely shaved with no prior warning or communication.”

Unexpected pricing/Tipping pressure(3 mentions)

“Your credit card is held no matter what, and gets charged whatever UB decides the appropriate price is.”

Dismissal/Banning of dogs (Barking/Jumping)(2 mentions)

“we were informed she is no longer welcome as she barks too much!”

Owner replies to 92% of reviewsAvg response: 2ddefensive tone28 repeat customers

Top Rated

4.5 stars from 175+ reviews

This facility has earned a Top Rated badge for maintaining a 4.5-star rating across 175 reviews.

At a Glance

Google rating
4.5/ 5
Review score
4.6/ 5
Amenities7 of 14
Reviews175
Repeat customersNumber of reviews that mention returning or being a regular customer.28

Pricing

Boarding

$87–$110/night

Daycare

$15–$53/day

Contact

Visit Website+1 416-657-2275Get directions to 1249 St Clair Ave W, Toronto, ON M6E 1B8

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