VCA Tri City Animal Hospital and Acacia Cat Hospital

Delayed follow-up and incomplete administrative support

“I then received an email asking me to print my own rabies vaccine paper and was told I’d get a follow up call in about a week.. it’s been well over a month”

Reported missed or incorrect diagnosis

“Took her to another vet and found that both her ears had bad yeast infections”

Perceived financial motivation or excessive pricing

“Don’t go here, they care about your money and not your pet.”

Excessive communications and marketing messages

“Care is excellent, but not worth unsolicited and unnecessary multiple daily emails”

Unwelcoming service experience

“They are not personable and the whole office had a weird vibe.”

High costs or perceived pressure to purchase care(5 mentions)

“They do push their products, running tests, and everything, but that can be a good thing.”

Communication, organization, and follow-up problems(3 mentions)

“The office seems to be disorganized.. especially since they can’t seem to call me with my dog’s results??”

Veterinary recommendations or care disagreements(3 mentions)

“Will not be going back despite the kindness of the staff.”

Administrative inconvenience(2 mentions)

“I then received an email asking me to print my own rabies vaccine paper”