Village Pet Inn

Physical injury during grooming

“My 3.7 lbs. Maltese was injured by one of their groomers... Her SCALP was bunched under the overly tight rubber band bow... Resulting vet bills and medications= $288.”

Dog attack on premises

“I witnessed my dog get attacked by a pack (6) of free roaming dogs including a great dane right in front of me... My dog as well as staff member attempting to break up the attack were injured.”

Feeding/Care negligence

“Nobody called to confirm with me on his food. And so they decided to under feed him, and then when he ran out of food, gave him THEIR food, without my permission.”

Scheduling and No-shows(4 mentions)

“I made a reservation yesterday for this morning at 9. No one is here and the answering machine is on.”

Grooming quality/Shaving(3 mentions)

“Did not want my baby shave at all... Not only my dog was shave down uneven but cut in different spots.”

Unattended front desk(2 mentions)

“Nobody was at the desk, and this is not the first time he had to go looking for some help over in the shop.”