Wags East Pet Resort & Spa

Severe dehydration/overheating during boarding

“Our dog was severally overheated and dehydrated... I'd bet my own money the staff member on duty did not get there until 5 minutes before pick up.”

Pet left alone in facility after closing without notification

“No one called me and my dog is still there in the dark! I have to wait until tomorrow to see if my dog is ok.”

Lack of basic care (feeding/potty breaks)

“I've has an issue with him getting fed...which really upsets me.”

Communication and Responsiveness(6 mentions)

“will not call back or email yu back”

Potty accidents/Regression in training(4 mentions)

“my baby come back home and have to be retrained again both times... doing his business in his bed.”

Billing and Hidden Fees(2 mentions)

“Quoted one price per night, then I was charged added fees because the dogs weren't picked up before 1pm.”