West Street Dog

Dog injured during boarding (bit/scratch) with no notification to owner

“When we picked him up, he had been bitten and no one told us about what happened or had information.”

Dog developed UTI after boarding - alleged negligence

“Due to (admitted) negligence my pup didn't use the bathroom for 24 hours and ended up with a UTI and a vet bill.”

Inadequate staff intervention during dog altercations

“I literally saw one dog get dragged by the collar across the dog park and no one did anything about it.”

Dog harassment (humping) not adequately addressed

“My dog was humped constantly by the same two dogs and the attendants just apologized to me but said nothing to the owner themselves.”

Strong urine smell in indoor facility(6 mentions)

“Be prepared for the smell of urine to hit you in the face as soon as you walk in.”

Confusing/unclear website communication about requirements(3 mentions)

“They need better communication on their website that list requirements a waste of time and gas.”

Small play area(3 mentions)

“The grassy area was so small and running on the tile caused them to slip.”

Long check-in process(2 mentions)

“The check in process took well over 10 minuets.”

Extra fees for vaccinations(2 mentions)

“they charged me an extra $20 to give it to him there.”