Woof Pet Resort
394 Boston Tpke, Shrewsbury, MA 01545
Overview
Woof Pet Resort is an indoor dog daycare, boarding, and grooming facility in Shrewsbury, MA operating since 2015. They offer dog lodging in various suite sizes, daycare with three indoor play areas, and full grooming services for dogs and cats. The facility requires vaccinations, a meet-and-greet temperament test, and spay/neuter for dogs over one year participating in group play.
Amenities & Policies
Required vaccinations: Rabies, Distemper/Parvo, Bordetella, FVRCP (cats)
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Requirements
What Reviews Say
344 reviews analyzedWoof Pet Resort enjoys overwhelmingly positive reviews with a loyal customer base praising their caring staff, clean facilities, and excellent grooming services. The majority of dogs clearly love attending, with many long-term customers visiting for years. However, a minority of concerning reviews highlight serious issues including injuries during boarding, improper medical care, and communication failures about pet health - these red flags warrant attention from management. The owner responds professionally to nearly 80% of reviews, typically within 2 days.
People love
Staff shoutouts
Worth noting
Dog injured during boarding - raw bleeding nose and injured jowls, GM dismissed as 'happens all the time' and admitted noticing condition day prior without notifying owner
“I picked him up this morning only to find that the top of his nose was rubbed raw and bleeding, and both of his jowls were also injured.”
Dog suffered bloody diarrhea requiring emergency vet visit, $900 charged, no pictures or doctor contact provided
“my dog is having 'diarrhea' which turned into 'runny red blood'... They tell me they have to take him to the hospital for emergency!”
Dog returned from grooming unable to walk, yelping in pain, required vet visit - groomer claimed not to notice anything wrong
“He was unable to walk up the stairs or jump up on the couch without yelping in pain.”
Dog came home with cuts and scabs covering face, staff did not notice
“My dog came home from a recent stay at Woof with cuts and scabs covering the right side of his face.”
Multiple incidents of improper feeding, incorrect medication dosage, and unexplained injuries during stays
“my dog did not receive the appropriate number of meals... my dog was given the incorrect dosage of medication... my dog came home with significant irritation between her toes”
Puppy developed bacterial infections multiple times after daycare visits
“my puppy has come back with some type of bacterial infection and it has costed me hundreds of dollars in vets bills”
Grooming quality inconsistency(5 mentions)
“they cut my doodle all over ... it was crazy he came out looking like a mouse”
Pricing concerns and increases(4 mentions)
“Price increases every grooming visits”
Poor customer service from some staff members(4 mentions)
“The person I talked to over the phone was condescending”
Scheduling and reliability issues(3 mentions)
“Appointments are cancelled either day of or day before always for some other excuse”
Communication about pet health issues(3 mentions)
“I should have been made aware of this... NO communication even though I specifically asked to be contacted”
Top Rated
4.6 stars from 357+ reviews
This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 357 reviews.
At a Glance
Min puppy age
4 months
Pricing
Contact facility for pricing
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