All Dogs Gym & Inn

Dog injured at daycare - owner not notified, no callback, unclear what happened

“Day 2 at regular daycare - I go to pick him up and to my surprise they tell me my dog got hurt during the morning and was still limping. I was shocked they didn't call me or anything - I found out at 6 pm that night when picking him up.”

Misleading advertising about Play & Stay - only 1.5 hours playtime, rest in kennel

“After his most recent 11 day stay, staff told us that in the final days our dog seemed stressed... I was horrified to learn that 'a full day of play' is actually only about an hour and a half of playtime and potty breaks. The rest of the time, the dogs are in their kennels.”

Dog not fed properly, returned with health issues, no updates provided

“He wasn't fed and came back not as well behaved as when I left. He was scared and anxious. No updates given.”

Dog returned with UTI symptoms, skin issues, inconsistent staff stories

“He had more than just pee stains; it looks like brown stains and black spots as well... he showed signs of straining pointing to a possible UTI, a clear sign he hasn't been brought out as often as a dog should be.”

Dog contracted respiratory infection twice after visits

“My dog has been there twice and she has been sick with a respiratory infection both times”

Excessive pricing / poor value(8 mentions)

“$55 a day for daycare is just outrageous”

Lack of availability / difficult booking(5 mentions)

“daycare has been booked 3 months in advance and as soon as the next dates are released they are already booked”

Dogs crated too much / not enough playtime(4 mentions)

“So you're telling me you're charging $55 and $65 a day to crate my dog 75% of the day?”

Poor communication about services and pricing(3 mentions)

“They don't have prices online so you have to call”

Grooming issues - wrong products, cuts, unsatisfactory results(3 mentions)

“We have now had two of three grooming sessions done with non hypo-allergenic shampoo even though specific instructions were given”