The Dog Club

Dog attacked by other dogs in playgroup - owner not notified

“My pup went to daycare for two day’s, the last of which he was attacked in a playgroup with god only knows how many dogs and their sizes!! I was never called, emailed or notified of this incident!!”

Disease outbreak (CIRDCC/CIRDC/kennel cough) at facility

“My dog got CIRDCC and when I called to inform them and ask if they had any cases previously they said they've had…none.”

Dog injured on premises requiring vet care (stitches)

“My 7 month old puppy needed stitches after spending the day here! The staff was apparently unaware of the injury and did not notify us whatsoever.”

Dogs returned covered in urine/filthy conditions

“She smelled so bad and her bed was returned to me soaked with urine.”

Senior dog neglected - shivering, covered in urine

“He was covered in new and old urine, was shivering, and in a miserable state.”

Management/communication failures

“I called twice while I was on vacation and my dog was being board for 5 days and not one owner or manager reached out to ease my concerns.”

Dog returning smelling of urine/urine on belongings(8 mentions)

“she did have a stinky smell to her, and we attributed it to being out in the yard on the fake turf where all the dogs play, urinate, and deficate”

Dogs getting sick (kennel cough, pneumonia, CIRDC)(9 mentions)

“Within the first month she got kennel cough... she has pneumonia. 6 months of going to this daycare and this is the most I have every brought a dog to the vet for illnesses”

Lack of communication about incidents/illnesses(5 mentions)

“I was never called, emailed or notified of this incident!!”

Overcharging/billing issues(2 mentions)

“They've overcharged us more than once, lost our dog food”

Room/boarding not as promised(2 mentions)

“They put them in the king room. While we were away, they moved them to a small room with basically no bed. No one called us to notify us of the room change!!!”