Kennelwood Pet Resort

Former employee allegations of animal mistreatment - banging on kennels, mold in salon, neglectful care

“The manager's sister also bangs on kennels of dogs that annoy her too much with their barking, and so does at least one of their dog trainers. Hitting/banging on a kennel door of a scared or reactive dog is not an appropriate way to kennel train an animal.”

Dog contracted kennel cough after boarding

“my 5 month old puppy came home with kennel cough.”

Severe underfeeding during boarding - dog fed only 1 cup in 34 hours

“they had only fed him 1 cup total in 34 hours. Not nearly enough for a 95 lb dog.”

Breed discrimination allegations

“they could not board my dog because she 'looked like she could be a pit mix'.”

Racism allegations against manager

“The manager kelly at the mason lane location is very rude and racist and doesnt do a good job at all.”

Dog injured/inability to walk after grooming

“my dog walked in and could not walk out and still can't walk”

Pricing increases(4 mentions)

“A bath & shed ex used to be $70, now it is $83. Same with boarding; before covid it was $65-$70 per day, now the same services are $100.”

Unfriendly staff at certain locations/times(3 mentions)

“I like the smaller Mason Lane, just not the unfriendly staff.”

Inconsistent grooming quality(3 mentions)

“Our dog's hair was uneven, she had a tick above her left eye and she was very anxious whenever I picked her up.”

Communication issues(3 mentions)

“Customer Service is going downhill. The individuals working at this location are fine but management is not customer friendly.”