Sendaishi Pet Resort LLC

Dog died while in facility care (bloat)

“This kennel allowed a dog, who was perfectly healthy when dropped off, to die of 'stress induced bloat' while in their care.”

Dog returned with serious injury (gash/puncture wounds)

“He had a HUGE 2" gash in his neck followed by a puncture hole 3" from the gash.”

Wrong dog given to wrong owner

“they must of sent him home with someone else!”

Dog returned injured (limping, swollen leg)

“my one-year-old had a limp from an injury that a couple hours caused her leg to swell up to twice the size”

Medication administration error - wrong medication given

“She was given one pill in the morning and night meaning she was sedated the ENTIRE time she was there. Not only that, she didn't get ANY of her medication that she needed daily.”

Kennel cough outbreak

“both contracted kennel cough”

UTI possibly from inadequate outdoor access

“she came home with a UTI”

Staff rudeness/dismissiveness(12 mentions)

“The woman at the front desk at pickup (who I believe was the owner) was rude, barely spoke to me”

Poor communication/miscommunication(8 mentions)

“I was astounded and took the staff member for their word since this behavior was exactly what we experienced... I'm so thankful that the staff member who was walking my dog out let me know about his horrible day”

Dogs coming home dirty/smelly(4 mentions)

“My dogs came home smelling so horrible and were so dirty that we had to bathe them”

Medication errors(3 mentions)

“She was given one pill in the morning and night meaning she was sedated the ENTIRE time she was there”

Dogs not getting promised activities/walks(3 mentions)

“we signed him up for play time and you guys decided to stuff him up in a kennel everyday”