Alpha Valley Boarding Kennel

Lost or withheld personal property (leashes/harnesses/phones)

“You straight up stole two sets of kong leases and harness’s... Then refused to provide any type of customer service to us at all.”

Pets returning in poor health or unsanitary conditions

“My mom took her dogs here for a few days and they came back dehydrated and one is now in the ER pet hospital.”

Allegations of pets being left in transport carriers/sheds

“left my poor cat in a little small cat carrier for six nights in days”

Difficulty reaching staff via phone(6 mentions)

“They don't believe in answering their phones or returning voicemails(we honestly lost count at double digits)”

Feeding and medication instructions ignored(3 mentions)

“Apparently they never gave him the food i brought... Upon looking in the bag all the food was there.”

Lack of transparency/No-tour policy(3 mentions)

“I was taken aback that as a paying client I wasn't even allowed into the office, much less back to see where my dogs would be spending the next several days.”