Alta Vista Boarding & Grooming

Neglect of basic needs (food/water/potty) during busy periods

“they said that they were too busy but everybody else’s dog was taken out and fed but just not mine”

Pets returning covered in urine/feces

“When I picked them up, they were covered in urine, and their beds were soaked.”

Unexplained physical injuries (burns, holes in ears, sores)

“our dog came back injured (both of her beautiful ears had a holes through them, weird not like bites but like big circles).”

Lack of communication/Manager follow-up(5 mentions)

“I asked to speak with a manager and was promised a call back — no one ever followed up.”

Billing and pricing inconsistencies(4 mentions)

“They change the price very often without warning.”

Grooming errors (shaving instead of brushing)(3 mentions)

“asked them to brush his hair, not cut it. When I picked him up, they had removed his hair.”