Animal House Jacksonville

Dog returned sick with hookworms (infection) after boarding

“Turns out she is 'highly infected' with hookworms. When boarding her I look at the live cameras and constantly see employees just standing around and not doing anything. Not cleaning up dog waste (which is how hookworms are spread, and yes, she's vaccinated).”

Dog injured at facility - owner initially denied responsibility

“My dog was injured at the facility. Initially one of the GM's tried to claim the injury occurred before I dropped my dog off.”

Dog died after boarding - allegations of trauma/mishandling

“My pup who we left smiling and healthy in her kennel was completely unable to straighten her body... lab results indicated that her death was caused by a traumatic event either being dropped or some type of force.”

Dog came home dehydrated and constipated

“She also came home dehydrated and constipated.”

Dog returned with cuts and bleeding from grooming

“I noticed his ears were cut up and bloody on both sides.”

Facility smell and sanitation concerns

“The second that we walked into the area where the animals are kept it smelled putrid. There smell is truly overwhelming. Also there were piles of feces in the play areas.”

Grooming quality inconsistency(8 mentions)

“This is the second time I've had my dog at animal house and they can't seem to get my dog groomed correctly. Both times she's had to go back in for correction.”

Long wait times for grooming pickup(5 mentions)

“We had an 8 am appointment and wasn't able to get the dog until 1pm, that's too long.”

Lack of updates during boarding/daycare(4 mentions)

“I received little to no update on her during her 4 day stay. In fact, I had to reach out to them for updates.”

Pricing concerns(4 mentions)

“A little pricey, but they take great care of your pets.”

Kennel cough/illness after stay(4 mentions)

“My dog got kennel cough and cost a small fortune at the vet.”