Dogtown

Dogs returning sick (vomiting, diarrhea, kennel cough, upper respiratory infections)

“Both dogs came home throwing up for 2 days... One of the dogs has an upper respiratory issue and is sneezing like crazy”

Dogs sustaining injuries during stays (bites, scratches, wounds)

“We pointed it out to the staff and they had no information on what happened... a large puncture wound that looked like a bite”

Dogs left in kennels for extended periods, urine-soaked

“they do NOT take the dogs out of the kennel to go to the bathroom nearly enough! they don't go outside either- my dog was left in her kennel for hours on end”

Grooming injuries (shaved incorrectly, eyelid cut, sores)

“while being groomed, her eyelid was sliced in half as they were trimming her face. Her eyelid will never be completely healed”

Dog escaped from facility

“Our dog got out and ran down the street. WE ran down there but she was gone.”

Dog died while in facility care

“my dog died under their care. Though we will never really know what happened to her while she was there”

Dogs getting sick after boarding/daycare(15 mentions)

“Both dogs came home throwing up for 2 days when we finally decided to call the vet and get medicine.”

Grooming quality issues (wrong cut, too short, uneven)(8 mentions)

“I showed the person at the desk what needed trimming and specifically stated that he needs to still look like a Golden when done, I picked him up to find his tummy and back end shaved!”

Poor communication about incidents/injuries(6 mentions)

“We pointed it out to the staff and they had no information on what happened or why we weren't informed.”

Price increases(3 mentions)

“Now, unfortunately, they have jacked up the prices for everything! Nail trim was $9 now $15- overnight stay was around $35 now $48”

Staff rudeness/customer service issues(4 mentions)

“The receptionist, Rae, has been there a while and is sarcastic, rude, and completely unwilling to assist.”