Animal House Wilmington

Severe physical injury during boarding

“my male with a giant wound on his head that was about 4 inches wide, a massive open bloody wound.”

Failure to follow safety/feeding protocols for aggressive dogs

“I put that my female dog is food aggressive... We watched for 2 hours while they had the food down in the same room with both of my dogs.”

Unreported injuries during daycare

“She got injured multiple times and I didn't even receive so much as a phone call... they didn't even notice when my dog was dripping blood from her ear.”

Limited play time/Kennel confinement(5 mentions)

“The dogs are only out of their kennels about one hour (if that) the entire day... my dog is basically in the cage majority of the day.”

Staff inattentiveness (Phones/Vaping)(2 mentions)

“the young staff just sit there looking at their cell phones the entire time... Staff vapes while working.”

Billing/Pricing discrepancies(3 mentions)

“at check in I was told one price and at checkout it was double what I was told.”