Hounds Town - Wilmington

Serious injury to dog requiring emergency surgery (lost eyelid, ocular damage) - owners not watching dogs at time of incident

“My dog's bottom eyelid is completely gone, he has several wounds surrounding his eye, and needed emergency surgery. They weren't there, they weren't watching, and they will never know that to be true or not.”

Giardia outbreaks - dogs contracting illness while boarding

“Both of my dogs now have Giardia and it is highly likely that they contracted it here as they boarded for a week.”

Dogs returned covered in urine, filthy conditions

“Both dogs were covered head to toe in urine. Their fur was a slimy mess, and the urine odor was incredibly strong.”

No outdoor play area - indoor only facility

“Theres no outdoor area for your dogs to play in.”

Staff dog observed eating feces during temperament test

“The staffs dog who was in the playroom was literally eating feces off the ground.”

Urine smell/cleanliness issues(6 mentions)

“When we picked up our dog, the place reeked of urine and so did our dog.”

Lack of outdoor space(3 mentions)

“Theres no outdoor area for your dogs to play in.”

Dogs coming home dirty/needing baths(4 mentions)

“After the first day we did notice that they would need a bath after.”