Midtown Pawville - Pet Boarding, Grooming, Daycare, Training

Aggressive maintenance staff handling dogs

“I seen a guy that does maintenance work for this company yelling at the dogs & grabbing them with force”

Loose dog in lobby creating safety hazard

“there was a small white dog just roaming the lobby... This whole encounter made me extremely uncomfortable”

Dogs left without food, water, and proper care overnight

“Management doesn't care when dogs are left without food, water, beds and blankets for 12+ hours”

Disease outbreak (RSV) with lack of transparency

“they learned that they were temporarily shut down due to the high volume of animals that had RSV... I found it extremely disappointing that there was no notice that this had happened”

Puppy placed in unsupervised room with multiple dogs on first day

“The staff put our 16-week-old in a room with no windows, no outside access, and no human supervision on his first day / evaluation day with 6-7 other dogs”

Dog injured at daycare, owner not notified

“she had a gash and was missing fur right behind her ear... I thought it was extremely odd that no one would even mention her wound to me as I'm picking her up”

Communication and transparency issues(8 mentions)

“They also handed me an empty container of food, said he'd eaten, and when he got in the car he inhaled a large container of more food. They'd lied to my face.”

Feeding and medication errors(5 mentions)

“My dog was NOT fed ANY of his food. He was STARVED when he got home.”

Grooming quality inconsistencies(3 mentions)

“Way too much was cut off (all over) and it was a real whack job as nothing was cut evenly.”

Lost or damaged pet belongings(3 mentions)

“always loosing my dogs belongings even an oversized orthopedic dog bed”

Staff supervision gaps(2 mentions)

“he was put up... An hour... So he was in a cage all day?”