The Dog Play Spot

Dog injured while in facility care - scratches in sensitive area, no timely notification to owner

“Upon picking up my pet, I discovered she had sustained injuries, including scratches in a sensitive area. When I inquired about the incident, the response I received lacked concern and failed to acknowledge the severity of the situation.”

Dog injured during grooming requiring $3000+ surgery, owner felt dismissed

“We brought our healthy dog to be groomed and were returned a limping crying dog! Over $3000 later and 3 months of keeping my dog restrained after surgery we've been told it is our problem and they are not responsible.”

Dog returned hungry and thirsty, possible neglect during boarding

“my dog came back thirsty and hungry like he hadn't been given food or water for eight hours.”

No overnight staff during weeknight cage-free boarding - 11 hours unattended

“there would be NO Human onsite for ELEVEN HOURS! I don't know what dog parents would be ok with no human supervision for 11 hours!”

Dog left in kennel all day despite booking for cage-free boarding

“our pups were left cooped up in a small kennel all day, but were taken out for potty breaks.”

Paperwork required every visit(4 mentions)

“I wish I didn't have to fill out same paperwork every time we boarded, but a mild inconvenience.”

Camera/portal access issues(3 mentions)

“I generally check but don't are any links in portal.”

Grooming not matching requested style(2 mentions)

“the groomer literally does the exact opposite of what I ask for/what the pictures are that I give him. Perfectly the exact opposite.”

Disorganization with boarding reservations(2 mentions)

“when we dropped them off, we were informed that the larger kennels were already filled, so our dogs had to be separated into smaller ones.”

Half day reduced from 6 to 5 hours

“Disappointing to learn that half days are now 5 hours instead of 6.”