Atlantic Animal Hospital & Pet Care Resort
1808 Sir Tyler Dr, Wilmington, NC 28405
Overview
Atlantic Animal Hospital & Pet Care Resort is an AAHA-accredited veterinary hospital in Wilmington, NC offering pet boarding and grooming services since 2010. The facility features temperature-controlled boarding areas with separate spaces for cats and dogs, on-site veterinary care, and medication administration. They require current vaccinations including DHLPP, Rabies, Bordetella, and Canine Influenza for dogs, and offer daycare services on Saturdays until 4pm.
Amenities & Policies
Required vaccinations: DHLPP, Rabies, Bordetella, Canine Influenza, Intestinal parasite exam, Giardia test, FVRCP, Feline Bordetella, Feline Leukemia test
Policies & Details
Safety & Emergency
What Reviews Say
189 reviews analyzedAtlantic Animal Hospital & Pet Care Resort receives overwhelmingly positive reviews for veterinary care quality, with exceptional compassion shown during end-of-life services and strong bonds formed with long-term patients. However, significant concerns exist around pricing transparency and customer service, particularly at the front desk, where multiple reviewers report feeling 'nickel and dimed' and experiencing rude interactions. The facility excels in medical care and pet comfort but would benefit from improved communication around costs and staff training on customer relations. Despite some negative experiences with boarding and grooming services, the majority of clients remain loyal for many years, praising the doctors' expertise and genuine love for animals.
People love
Staff shoutouts
Worth noting
Wrong dog sent home to wrong owner during boarding pickup
“They sent home the wrong dog with my inlaws... They realized this when they got home and the dog was acting terrified and totally not like my dog.”
Dog injured during grooming (clipped ear requiring stitches)
“Groomer clipped her ear today and had to take my dog to my vet for a quick stitch”
Dog returned from boarding with injuries/limping
“Second time he came home limping and licking paw for a whole week”
Boarding feeding neglect - dogs underfed during 7-day stay
“They had only fed our dogs 19 of the 28 bags of pre measured food that we provided them”
Potential misdiagnosis leading to pet death
“I believe, she had got an infection the day she went in to get her teeth cleaned... I had to diagnose my own animal”
Pricing/upselling concerns(15 mentions)
“I have never felt more nickel and dimed from a Vet than this place”
Front desk rude/unprofessional(12 mentions)
“Front desk experience was extremely poor. Rolled her eyes at me waltzed to the back like it was an inconvenience to assist me”
Appointment scheduling issues(10 mentions)
“It's like pulling teeth to get an appointment... I can never get anyone on the phone”
Long wait times(8 mentions)
“I sat in the parking lot for 2 hours my last visit even though I had made an appointment”
Grooming dematting fees disputes(4 mentions)
“They are charging a bogus dematting fee every time my dog is brought in for a groom”
No-show fee disputes(4 mentions)
“They want a missed appt fee, when we rescheduled ASAP for an open appt the next day”
At a Glance
Pricing
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