ATX Dog Camp

Dogs spending majority of time in kennels despite marketing suggesting otherwise

“I was told my pup would have about 2 hours total time outside of the kennel on her 5+ hour eval day. The kennel room is absolute chaos - it smells like urine and tons of dogs are constantly barking.”

Unauthorized charging after customer left without using service

“they charged my credit card on file for a full day of daycare after we left the premises without leaving my dog in their care.”

Questionable facility security and fence integrity

“The fence is questionable...you could tell people passed through where the chain link was cut. It was not ideal given it's the same chain link on the property of the dog facility.”

Liability waiver limits compensation to $500

“if they lose your pet, your pet dies in their care, or is severely injured, they only have to pay you $500 dollars or the chattel value of your pet.”

Dogs not fed during daycare

“They didn't feed my dogs and didn't give them their toys and water that I had in a bag for them. So sad they were there all day with no food.”

Refund policy and deposit issues(4 mentions)

“they don't refund and are encouraging the reservations up front because it's now theirs. No. Matter. What.”

Facility not matching online presentation(2 mentions)

“In person, this facility is not as it appears on the very well manicured photos online.”

Staff dismissiveness/patronizing behavior(2 mentions)

“The guy working was extremely patronizing & dismissive about my concerns and was very persistent in trying to change my mind.”