Midtown Groom & Board

Dog injured at daycare (burned paw pads requiring $250 vet visit)

“Her paws pads were burnt from playing at the daycare. The next few days she was in such discomfort she could barely walk.”

Dog injury during grooming (nipped testicles, infection)

“They nipped his testicles and they got a bad infection. Had to take him to the vet to get treated.”

Dog contracted illness (pink eye) during boarding with no notification

“I boarded my dog here for 2 weeks and when I picked him up he had pink eye. Nobody bothered to notify me of this during his stay or when I picked him up.”

Dog developed kennel nose (injury) during boarding

“She rubbed her nose raw. We emailed you the very next day notifying you that she had been very stressed overnight in her kennel and had rubbed her nose raw.”

Dog became aggressive after visit

“My dog started acting aggressive toward strangers after we brought her home from here”

Price increases

“I was continuously underwhelmed with the rising prices in under a year to her grooming 2-3 increases in a year... Out the door prices started around $72 and with their changes over $100”

Incomplete grooming(2 mentions)

“Grooming was incomplete (Standard Poodle puppy trim): tail and paws not done, and coat was unevenly trimmed.”

No overnight staff for boarding

“Additionally, there's no staff overnight for boarding which makes me nervous.”

Policy communication issues

“They refused to board my dog after claiming that he needs to be fixed in order to be board... Just poor communication.”

Phone responsiveness

“They never answered the phone.”