Jackie's Play & Stay

Dog not fed for entire enrichment day despite food being provided

“When we picked her up, we were handed both full bags back, and no one could tell us whether she had been fed at all. When I called, I was told she had not been fed all day.”

Dog returned with urine/feces on coat

“We never received one bath and upon pickup he was covered in feces and urine.”

Staff using air horn and screaming at dogs to stop barking

“Last time I was there, they were blasting an air horn to try to get them to stop barking. Seems inhumane at the most, and unloving to say the least.”

Dog injured during stay (bites, scratches, lesions)

“I found two big lesions on her face and neck. I called Jackie's to ask about any incidents, and they told me there was nothing to report.”

Dog returned with torn ACL

“Returned my dog to me with a torn ACL, never offered an apology. Actually, told me not to go to the Vet.”

Young puppy placed in large group without disclosure

“Why would you put a 4 month old puppy with 40 dogs? And why wouldn't you tell the client that would be the case ahead of time?”

Lack of communication/updates during boarding stays(4 mentions)

“They had my dog for 11 night but never did I really get any updates or pictures.”

Dogs coming home dirty or with urine/feces on coat(3 mentions)

“Every time I pick her up from day care her paws and legs are filthy.”

No webcam for monitoring dogs(2 mentions)

“I didn't get any updates on my dog while she was there and that they didn't have a camera I could check in on her with.”

Reservation system issues(2 mentions)

“Reservation approval lacks urgency and can completely flip plans on their head.”

Facility lacks grass/outdoor space(2 mentions)

“There’s no grass for the dogs to play on. Really just a big block of concrete slab in the back, no grass or huge space to run unfortunately.”