Taurus Academy McNeil

Fatal health incident (Bloat)

“my dog passed due to bloat. This is not a quick death so they left my dog alone and ignored for hours.”

Severe illness/Pneumonia and weight loss

“diagnosed with pneumonia... She had also lost 7 pounds during her stay.”

Unreported injuries during boarding

“when she came home she had a bad wound on her head... no one mentioned her injury.”

Tipping pressure at checkout

“At checkout, I was prompted by a staff member to leave a gratuity. This caught me off guard... pet owners cannot objectively assess the level of care.”

Communication delays/Phone responsiveness(3 mentions)

“Been trying to call and talk with someone for several days. Never an answer.”

Thirst upon pickup

“when my dog comes home, he is super thirsty and literally down a bowl of water.”

Congestion during drop-off/pick-up

“Drop off and pick ups can get a bit congested so if you’re able to do that during slightly off hours that’s best.”