Austin Pup Culture

Delayed notification of dog-on-dog incident

“I was only informed via email about my dog being attacked... The incident happened earlier in the day, and I should have been notified at that time, not days later.”

Sanitation and odor concerns

“When I walked into the lobby, there was a HORRIBLE stench of rancid dog urine.”

Strict scheduling and late fees(4 mentions)

“I was abruptly informed they have no flexibility to take dogs if you are more than 15 minutes late, and I could rebook by email and pay the fee again.”

Lack of facility tours(2 mentions)

“They do not offer a facility tour... In lieu of a tour, you get a link to some pre-recorded videos.”

Booking/Administrative errors(3 mentions)

“I called in September to book... Come December I called to confirm something and they admitted they remember speaking with me but forgot booking.”