Austin facilities
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BHV Austin

412 Josephine St, Austin, TX 78704

4.8
86 Google reviews
Cage-freeStaff overnightOutdoor yardPool / water playSmall dog areaAccepts puppiesMedication adminGroomingClimate controlledOvernight potty breaksOnline booking

Overview

BHV Austin is a luxury dog boarding and daycare facility with two locations in Austin, TX. They differentiate themselves as Austin's only elevated dog experience using custom-built luxury suites instead of crates, with indoor/outdoor play areas, supervised playgroups, and 24-hour security including live-in staff at the North location.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yardturf
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: DHLPP, Bordetella, Rabies

Policies & Details

Hours & Billing

Checkout time:12pm
Late pick-up fee:$34 discounted daycare rate if pickup after 12pm
Billing method:Per night

Cancellation & Deposits

Cancellation notice:1 day notice
Cancellation penalty:If daycare is not canceled by 5 pm the day prior, you will be charged for the day that is missed
Deposit required — $100
Holiday surcharge — $10/day July 4th, $5/day peak pricing

Care & Play

Group play
Daily updates — Free
Comfort items allowed
Feeding policy:Owner provides food

Requirements

Spay/neuter policy:Required at 8 months

Safety & Emergency

Emergency vet protocol:Nearby clinic
Emergency vet cost:Owner
Fire safety system

Extras

Senior dog accommodations
Owner operated

What Reviews Say

84 reviews analyzed

BHV Austin is highly regarded for its exceptionally friendly staff and personalized care, with many customers reporting their dogs are recognized by name upon entry. The facility's practice of posting daily photo updates to Facebook is a major highlight for owners. While there is one significant complaint regarding unexplained injuries and lost items, the vast majority of long-term clients (some spanning 10-20 years) praise the facility's cleanliness and the staff's attentiveness to dogs with special needs or anxiety.

Staff
5.0
Cleanliness
5.0
Dog happiness
4.9
Communication
4.8
Value
4.8
Facility
4.7
Drop-off / pickup
4.5
Safety
4.2

People love

Facebook Photo Updates(14)Staff Recognition/Personal Touch(9)Size Separation(3)

Staff shoutouts

Vanessa(8 mentions)JonathanJohannaMary

Worth noting

Physical injuries during stay

“Then she came home with a dime-size gash on her head... Then she came home with a half-dollar-size gash on the other size of her head!”

Lost dog belongings (harnesses/leashes)

“They either couldn't find her leash or couldn't find her harness - this continued for a few days.”

Booking availability/Waitlists(2 mentions)

“There can be waitlists during the holidays so we like to book early.”

Dismissal due to anxiety/behavior

“decided to tell me he isnt allowed to come in anymore because he wasnt happy being confined in a crate.”

Owner replies to 38% of reviewswarm tone22 repeat customers

Top Rated

4.8 stars from 86+ reviews

This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 86 reviews.

At a Glance

Google rating
4.8/ 5
Review score
4.7/ 5
Amenities11 of 14
Reviews86
Repeat customersNumber of reviews that mention returning or being a regular customer.22

Pricing

Boarding

$60–$90/night

Daycare

$40–$45/day

Contact

Visit Website+1 512-477-3647Get directions to 412 Josephine St, Austin, TX 78704

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