Bone on the Bayou

Inadequate medical emergency response/protocol

“Instead of calling my vet or my emergency contact they let our poor dog suffer... The delay in getting lily to the vet caused her serious harm.”

Physical injuries during group play (ear nips/bites)

“My dog was bitten by a dog who the staff described in their own words as being an incompatible playmate in play group, yet said dog was allowed to remain in group play.”

Forced evacuation during natural disaster (Hurricane Beryl)

“Bone on the Bayou elected to shut down ahead of the Beryl and kicked out all the dogs in their care.”

Grooming inconsistency and staff turnover(5 mentions)

“Every time they finally get someone good, they leave, and the new person never quite gets it right.”

Communication failures regarding appointments/requirements(6 mentions)

“I just get a text saying my appointment is canceled while im fighting Houston traffic?”

Unsatisfactory grooming results (matting/shaving issues)(4 mentions)

“His tail, which needed the most attention, wasn’t even brushed... I specifically asked for a rounded face cut, but instead, I got a choppy, uneven mess.”