Wag'n World

Dog sustained puncture wounds at Heights location on multiple occasions

“my dog sustained puncture wounds at the heights location on more than one occasion”

Dogs only let outside 10 mins every 3-4 hours with 40 dogs in one room

“they were only taking the dogs outside for 10 mins every 3-4 hours... 40 dogs in a small room”

Groomer posted customer's personal information (address, phone, Instagram) on Facebook group

“John put me on a blacklist for grooming and put all of my personal information on Facebook in a group full of 600 people.. my address and everything which could really put me in danger”

Groomer sent unprofessional DMs to customer after dispute

“the Groomer John decided to be unprofessional... sending me DMs about it over a 2 months time span is ridiculous”

Scheduling availability and booking difficulty(8 mentions)

“the schedule can be hard to get onto initially but after that you're set”

Grooming pricing confusion or increases(4 mentions)

“the service was about $130 something and then I left a tip on top of that making it $160 something”

Policy inflexibility (neutered requirement, hours, late fees)(4 mentions)

“the rules are inflexible and not accommodating as other day care/boarding facilities”