Houston Bark Park and Daycare

Dog attack/altercation witnessed by bystander - dogs attacking one dog, biting throat

“A group of dogs attacking one dog. They were chasing him and biting at his throat...It lasted for a few minutes until any employees showed up.”

Dog swallowed needle requiring emergency surgery

“Bear was rushed to the emergency room...the needle had moved to his lower intestine before they could do the scope. This meant the only option he had was surgery.”

Dog returned with serious injuries - cuts, blisters, missing fur, blood in stool

“After picking her up, a few hours later she started vomiting and had severe diarrhea with lots of blood in her stool...multiple deep cuts, a large patch of missing fur around her neck and 3 of her 4 paws were covered in blisters.”

Kennel cough contracted at facility (twice)

“The last two times, he has picked up a terrible case of kennel cough.”

Dog dismissed from program after purchasing package, no refund offered initially

“My pup has now been dismissed for having too much energy, and HBP has no intentions of refunding anything.”

Pricing/fees - unexpected charges, nickel-and-diming(5 mentions)

“$563 for two dogs for 3 days...This nickel and dime'ing is crazy.”

Dog dismissed from daycare for behavior issues(4 mentions)

“They'll dismiss your dog for the dumbest stuff not because you have a bad dog but just because they're not equipped at all to handle or correct.”

Camera access issues - can't see dog on cameras(3 mentions)

“I checked the cameras a few times throughout the work morning...Many times I could not see my dog.”

Poor phone service/communication(2 mentions)

“The worst phone service ever! Never answer their phones. I waited online for 20 minutes and then it hung up on me.”