Boulder Falls Pet Resort & Day Spa

Severe safety incident resulting in permanent injury (eye loss) due to improper dog size/temperament grouping.

“my happy, healthy little 15-pound Poodle/Pekingese mix... [had] his eye irreparably ripped out, by a 53-pound Rhodesian Ridgeback/Boxer mix.”

Dogs returned in unsanitary condition (soaking wet and covered in waste).

“came out to us soaking wet and smelled like they were rolling in poop... found a huge ball of poop stuck on my big guys butt.”

Pricing and hidden fees(4 mentions)

“They seem to nickle and dime you for even the most simple of things.”

Grooming injuries (nicks/quicked nails)(2 mentions)

“a few of his claws were clipped too close to the blood vessel and left him with a little blood.”

Front desk professionalism/blame shifting

“the front house staff is very shady... constant blame every mistake on the back house people.”