Camp Bow Wow Austin

Dog bitten by brown recluse spider while boarding, later had seizure and died

“Our dog was bitten by a brown recluse while staying at CBW overnight, leaving her with injuries and hot spots all over her body and several trips to the emergency vet. Less than 3 weeks later, she had a seizure and passed away.”

Dog injured in fight between other dogs, staff unresponsive

“Our dog was injured there during a fight between two dogs, and they wouldn't let us bring her back. Their staff wouldn't answer our calls when we tried to make a reservation after that incident.”

Dog returned with behavioral changes/fear

“She was TERRIFIED of any person going to pet her or pick her and would crouch down like she was scared. Never happened before and is very upsetting.”

ADA violation - wheelchair access blocked

“My husband is in a wheelchair and he couldn't get in because the ramp entry was being blocked by a pile of dog food. When I asked them to remove it, they refused.”

Multiple reports of kennel cough after stays

“Both times my dogs have stayed there, one or both got kennel cough. Don't expect them to reimburse you for vet bills or anything when your dog is coughing and throwing up after visiting!”

Odor/smell issues(5 mentions)

“The room smells strongly of urine. In the lobby, not even in the kennel area.”

Kennel cough/illness after stay(5 mentions)

“My dog has been throwing up and coughing up mucus after boarding.”

Communication issues(4 mentions)

“I was actually really looking forward to enrolling my dogs here and everything on paper looked great about this place... I get hung up on. That's poor customer service.”

Dog injuries during play(3 mentions)

“Dog came home with a scratch from rough play which we know he does, but staff didn't catch it and notify us.”