Camp Bow Wow Henderson

Alleged illness outbreak followed by a reported dog death

“Both of my dogs fell ill after being campers for half of a day. Unfortunately, after thousands of dollars in vet bills my sweet Cookie was unable to fight anymore and I lost her yesterday.”

Reported facial injury during stay and inadequate incident follow-up

“she did not know what or when it happen and then try to say she must have had it before she came to stay”

Repeated complaints about inability to reach the facility by phone

“They never answer their phones.”

Drop-off requirements and policies reportedly not communicated clearly in advance

“No one advised me of this prior to this visit.”

Strong odor concern affecting perceived environment

“the smell they have in there it smells really bad”

Reported crowding and stress in play areas

“The play areas are very small for as many dogs as they pack in which is stressful for a dog who isn't used to it.”

Phone responsiveness(3 mentions)

“They never answer their phones.”

Unclear or inconsistent policy communication(2 mentions)

“No one advised me of this prior to this visit.”

Odor and facility environment(2 mentions)

“the smell they have in there it smells really bad”

Handling or fit for anxious or difficult dogs(2 mentions)

“they just couldn't handle him.”

Crowding and play-area size(2 mentions)

“The play areas are very small for as many dogs as they pack in”