Henderson facilities
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Henderson Pet Resort

1450 W Horizon Ridge Pkwy Ste. 425, Henderson, NV 89012

4.7
938 Google reviews

Overview

Henderson Pet Resort is a pet boarding facility located in Henderson, Nevada with a 4.7 Google rating from 938 reviews. The website content was blocked and could not be accessed for detailed analysis.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

What Reviews Say

700 reviews analyzed

Henderson Pet Resort is a high-end facility widely praised for its cleanliness, professional grooming staff (notably Diana and Mike), and transparency through live webcams and digital report cards. While the majority of clients report extremely happy, tired dogs and excellent service, there are a few high-severity incidents involving a pet death and significant weight loss that have caused serious concern for some owners. The facility is noted for being more expensive than competitors, with a strict policy on upcharges and booking availability.

Cleanliness
4.8
Facility
4.8
Dog happiness
4.7
Staff
4.6
Drop-off / pickup
4.3
Communication
4.2
Value
4.0
Safety
3.5

People love

Webcam Access(45)Report Cards/Photos(38)Exceptional Grooming(52)

Staff shoutouts

Diana(14 mentions)Mike(9 mentions)Nathan(8 mentions)Cassandra(7 mentions)Jasmine(6 mentions)

Worth noting

Pet death in facility care

“On August 9th, my dog Reyna died while in the care of Henderson Pet Resort (HPR)... staff found her unconscious with foam around her mouth.”

Severe weight loss and medical neglect

“In just 11 days, our dog lost 12 pounds... they gave her none of her anxiety medication because they said she didn’t need it.”

Failure to feed

“I come home to see his sunday dinner bag FULL, so NO they did not feed him dinner and LIED about it.”

Pricing and Upcharges(12 mentions)

“It's pricier than my old place, and there were a lot of upcharges for basic courtesies like playtime and toys.”

Kennel Cough(6 mentions)

“One of my fully vaccinated dogs did contract kennel cough ($450 vet bill).”

Matting/Grooming issues(4 mentions)

“After 12 days boarded I got a call that my dog was matted and despite brushing every day nothing could be done but shave all his beautiful hair.”

Owner replies to 98% of reviewsAvg response: 5dprofessional tone64 repeat customers

PACCC Certified Staff

Provider Level

Staff: Leslea Villigan
Independently certified by PACCC
Meets professional provider standards

Cross-referenced with PACCC’s certified professional directory.

Top Rated

4.7 stars from 938+ reviews

This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 938 reviews.

At a Glance

Google rating
4.7/ 5
Review score
4.4/ 5
Amenities0 of 14
Reviews938
Repeat customersNumber of reviews that mention returning or being a regular customer.64

Pricing

Contact facility for pricing

Contact

Visit Website+1 702-941-9501Get directions to 1450 W Horizon Ridge Pkwy Ste. 425, Henderson, NV 89012

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