Hounds Town - Henderson

Reported dog injuries during group play

“My dog was not paired with the same personality type and was attacked and bitten in his chest leaving a small gash.”

Reported respiratory illness affecting multiple household dogs

“my puppy has the worst respitory infection that has now spread to all of my dogs”

Reported failure to disclose an injury at pickup

“I was not notified and no one mentioned it to me when I picked up my dogs.”

Reported odor and cleaning concerns in dog areas

“the combination of urine, and poo is atrocious.”

Reported foul lobby odor

“the smell was so bad I mentioned it to the employee.”

Limited Sunday boarding pickup window

“Sunday pick up is only available between 11am-1pm which is pretty inconvenient”

Odor and cleanliness(3 mentions)

“I just wish they would clean the floors in the dog area more often. Before she comes home they spray her with a deodorant but the combination of urine, and poo is atrocious.”

Indoor potty arrangements

“not a fan of the dogs not being taken to an outdoor area to potty as they just potty inside”

Communication about injuries or incidents(3 mentions)

“I was not notified and no one mentioned it to me when I picked up my dogs.”

Dog injuries and grouping safety(2 mentions)

“Our dog was not paired with the same personality type and was attacked and bitten in his chest leaving a small gash.”

Reported illness after attendance

“my puppy has the worst respitory infection that has now spread to all of my dogs”

Bath service was incomplete

“My dog was still wet after picking him up from the bath.”