Next Level Kennels Pet Resort
1776 Walter Bowen Rd, Henderson, NC 27537
Overview
Next Level Kennels Pet Resort is a 7,000 sqft facility in Henderson, NC operated by Scott, a former Chief Paramedic who transitioned from raising and training German Shepherds for police and military work to a full-service pet resort. The facility offers boarding, board and train programs, grooming services, private lessons, detection work, and private security K9 services.
Amenities & Policies
Policies & Details
Extras
What Reviews Say
123 reviews analyzedNext Level Kennels enjoys overwhelmingly positive reviews (112 of 123 are 5-star) with particular praise for their training programs, grooming quality, and staff who treat pets like family. The new ownership has transparently addressed past issues, responding professionally to all negative reviews. Key concerns from a small minority include isolated incidents of neglect (dogs returning injured/underweight), communication failures, and rudeness - though these appear to be pre-existing issues the current owners are actively working to resolve. The facility excels in communication, sending regular photo updates, and has a highly loyal customer base with many repeat customers and referrals.
People love
Staff shoutouts
Worth noting
Dog returned severely underweight/neglected (12-14 lbs weight loss, starvation allegations)
“He came back 14 lbs lighter. They starved him almost death”
Dog returned with injuries (scratches, cuts, bruises)
“She had scratches/cuts all over her body, bruises around her neck”
Dog covered in diarrhea at pickup, not cleaned
“He was covered with diarrhea... His whole backside was covered. They didn't even try to spray it off”
Dog got sick during boarding
“It was a bad experience with my dog and he got sick”
Poor customer service/rudeness(6 mentions)
“The people behind the counter seemed to be annoyed with me asking questions... He was still rude and irritated”
Communication failures (no updates, wrong photos sent)(4 mentions)
“If you pay for extra activities for your pet, they don't do them, they don't send the photos. And lastly, they sent me a photo that wasn't of my dog”
Training not meeting expectations(2 mentions)
“Sent my dog for some basic training. Completed ignored what I wanted and she came back worse behaved then when we sent her”
Top Rated
4.6 stars from 126+ reviews
This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 126 reviews.
At a Glance
Pricing
Contact facility for pricing
Is this your business?
Submit a free claim. After approval, manage core listing details from your owner dashboard.
Claim this listingOther Facilities in Henderson
Henderson Pet Resort
Henderson, NV
Contact for pricing
View DetailsHounds Town - Henderson
ChainHenderson, NV
From $58/night
View DetailsCamp Bow Wow Henderson
ChainHenderson, NV
Contact for pricing
View Details