Camp Run-A-Mutt Houston Energy Corridor

Dog injured during boarding - puncture wound and significant weight loss (3.5 lbs in 4 days)

“When we got home, we found a puncture wound to our dog's hind leg... He had lost 3.5 lbs since last month. He has NEVER lost weight.”

Staff member seen grabbing dog's ear and shouting

“seen on Camera a lady grabbing my dogs ear and shouting in my dogs face”

Dogs left outside in extreme heat while inside area remained empty

“It was 90 degrees outside, and they had all the dogs out in the sun... I never saw any dog inside at any point. The inside area was totally empty.”

Contract contains $10,000 clause prohibiting negative reviews

“The contract generally shows their failure to appropriately take responsibility for the care they provide... they make you agree to pay $10,000 if you post something that could hurt their business”

Staff attentiveness concerns (understaffing/overcrowding)(3 mentions)

“Staff often stand around and talk to each other instead of interacting with the dogs. There are MANY more dogs than there used to be.”

Camera coverage limitations(2 mentions)

“Muttcam 1 doesn't seem to capture the entire play area... Some of the cameras are down quite a lot.”

Vaccination record processing issues

“Everything is great until you hand over your vaccine record and then for some reason they can't read it.”