Catology

Hygiene and post-stay examination concern

“each of them had feces on their tails that was hard and dried”

Potential care-record mix-up

“mixed our cat and her food/directions with another cat with the same name”

Unintended or inadequately communicated grooming result

“the sanitary trim seems to have become an entire tail trim/thinning”

Missed appointment callback

“they did not return my call”

Negative staff-workload impression

“The entire vibe here is very weird the employees seemed overwhelmed and unhappy”

Confrontational owner response

“Needless to say, you are not welcome back here.”

Communication and follow-up(2 mentions)

“Communication wasn’t great”

Missing stay updates or photos(2 mentions)

“we received absolutely no updates or photos of our cat the entire time she was there”

Value concerns relative to cost(2 mentions)

“The price is reasonable”

Nonrefundable deposit policy(2 mentions)

“be aware there is a $25 deposit fee, that you won’t get back if you cancel.”