Mooresville facilities
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Club Pups Lake Norman

566 Williamson Rd, Mooresville, NC 28117

4.9
219 Google reviews
Cage-freeStaff overnightOutdoor yardPool / water playSmall dog areaAccepts puppiesReactive breeds OKMedication adminGroomingClimate controlledOvernight potty breaksOnline booking

Overview

Club Pups Lake Norman is a premier dog daycare and boarding facility in Mooresville, NC, operating since 2018. They offer cage-free private suites for all dogs (not just boarding guests), a 10:1 dog-to-staff ratio, and temperament-evaluated playgroups matched by size, energy level, and play style. Services include daycare, boarding, spa services, and social enrichment programs, with all new dogs required to complete a 2-hour temperament evaluation before their first visit.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies4+ months
Reactive breeds
Medication adminExtra fee
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Dog-to-staff ratio: 10:1

Policies & Details

Hours & Billing

Drop-off hours:7am-11am
Pick-up hours:4pm-6:30pm
Billing method:Per night

Cancellation & Deposits

Cancellation notice:10 days notice
Cancellation penalty:50% non-refundable deposit for holiday bookings
Deposit required — 50% of stay
Holiday surcharge — 50% deposit required

Care & Play

Group play
Solo play
Comfort items allowed
Feeding policy:Owner provides food

Requirements

Spay/neuter policy:Separate play for intact
Temperament test fee:$38

Safety & Emergency

Emergency vet protocol:Nearby clinic
Emergency vet cost:Owner

Extras

Multi-dog discount — Two dogs sharing suite $115/night, three dogs $150/night
Senior dog accommodations
Owner operated

What Reviews Say

209 reviews analyzed

Club Pups Lake Norman is exceptionally well-regarded for its high-energy environment where dogs are grouped by temperament and size, consistently returning home 'exhausted and happy.' Owners frequently praise the personalized touches like first-day report cards, Polaroids, and bandanas, as well as the active social media presence. While one serious concern regarding toy safety was noted, the overwhelming majority of clients view the facility as a trustworthy, family-run 'home away from home.'

Dog happiness
5.0
Staff
5.0
Cleanliness
5.0
Safety
4.9
Facility
4.9
Communication
4.8
Value
4.7
Drop-off / pickup
4.0

People love

Exhausted/Tired Dogs(28)First Day/Evaluation Experience(12)Social Media Updates(15)

Staff shoutouts

Dustin(18 mentions)Laura(12 mentions)Alex(4 mentions)Pris(5 mentions)

Worth noting

Ingestion of foreign objects (plastic)

“He came home three times in a month throwing up chewed plastic.”

Drop-off/Pick-up Windows(2 mentions)

“I do think the pick up & drop off times for both boarding and daycare are a bit inconvenient for the customer.”

Owner replies to 98% of reviewswarm tone34 repeat customers

IBPSA Member

Industry Association

Verified member of IBPSA
International pet services standards

Cross-referenced with IBPSA’s member directory.

Top Rated

4.9 stars from 219+ reviews

This facility has earned a Top Rated badge for maintaining a 4.9-star rating across 219 reviews.

At a Glance

Google rating
4.9/ 5
Review score
4.8/ 5
Amenities12 of 14
Reviews219
Repeat customersNumber of reviews that mention returning or being a regular customer.34

Dog-to-staff ratio

10:1

Min puppy age

4 months

Pricing

Boarding

$65–$150/night

Daycare

$38–$40/day

Contact

Visit Website+1 704-677-7738Get directions to 566 Williamson Rd, Mooresville, NC 28117

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