Pet Paradise Mooresville

Physical injury due to faulty facility equipment (door hinge)

“one of our dogs' tail was caught in a faulty door... She had to be put under to repair the damage to her tail, a deep laceration.”

Major infectious disease outbreaks (Kennel Cough/Pneumonia)

“The vet said that Pet Paradise is ground zero for this illness... vet bills to treat them surpassed 1000 dollars.”

Medical negligence regarding post-operative care

“evening staff didn’t tighten the cone enough and she got out, ripped her bandage off and reopened the wound.”

Call center and phone system issues(8 mentions)

“Most of us don't like being transferred to a call center when we actually need to speak with someone at the facility.”

Hidden fees and high pricing(6 mentions)

“I was never told weekends or holidays their was an up charge... they charged me over $1,000.”

Lack of communication regarding illness/injuries(5 mentions)

“They were aware of it [hot spot]... I would have really appreciated communication about this upfront.”