Redlands facilities
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Coventry Pet Resort

412 Tennessee St, Redlands, CA 92373

4.7
22 Google reviews
Staff overnightOutdoor yardPool / water playSmall dog areaAccepts puppiesMedication adminGroomingClimate controlledOvernight potty breaks

Overview

Coventry Pet Resort is a family-owned pet resort in Redlands, CA serving the community for over 20 years. They offer dog boarding, cat boarding, dog daycare, and grooming services. The facility features climate-controlled private suites, K9 turf play yards with bone-shaped pools, 24-hour staff presence, and structured play options based on dog size and temperament. They have won the San Bernardino County Readers Choice Award for 14 consecutive years.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yardturf
Pool / water play
Small dog area
Accepts puppies4+ months
Reactive breeds
Medication adminExtra fee
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, DHPP, Bordetella, FVRCP

Policies & Details

Care & Play

Group play
Solo play
Daily updates
Feeding policy:Owner provides food

Safety & Emergency

Emergency vet protocol:On call
Emergency vet cost:Owner

Extras

Senior dog accommodations
Owner operated

What Reviews Say

13 reviews analyzed

Coventry Pet Resort receives overwhelmingly positive reviews, with 11 of 13 reviews giving 5 stars. Customers praise the caring staff, professional service, and how comfortable dogs feel there - many describe it as a "second home." However, there is one serious red flag: a 1-star review alleging a dog died from negligence, which significantly impacts the safety score. A minor recurring complaint involves lost pet items without follow-up, and one reviewer noted the lack of facility tours or cameras as a hesitation point.

Dog happiness
4.5
Staff
4.5
Communication
4.5
Facility
4.0
Drop-off / pickup
4.0
Safety
2.0

People love

Staff kindness and professionalism(6)Dog loves attending/feels comfortable(4)Patient with difficult/high-energy dogs(2)Owner described as kind/caring(2)

Staff shoutouts

Jen

Worth noting

Dog death alleged due to negligence/mistreatment

“Dog died from the negligence, mistreatment and there is a lack of accountability from this establishment.”

Lost pet belongings with no follow-up

“I was disappointed to have one dog come home without her collar I have requested 3 times for them to look for it, but there has been no follow thru.”

No facility tours or cameras

“I was a bit hesitant about taking my dogs here as they do not offer tours of the facility nor do they have cameras.”

IBPSA Member

Industry Association

Verified member of IBPSA
International pet services standards

Cross-referenced with IBPSA’s member directory.

Top Rated

4.7 stars from 22+ reviews

This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 22 reviews.

At a Glance

Google rating
4.7/ 5
Review scoreInsufficient topic coverage
Amenities9 of 14
Reviews22
Repeat customersNumber of reviews that mention returning or being a regular customer.7

Min puppy age

4 months

Pricing

Boarding

$34.95/night

Daycare

$14–$24/day

Contact

Visit Website+1 909-792-1163Get directions to 412 Tennessee St, Redlands, CA 92373

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