Redlands facilities
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El Camino Ranch

11363 Walnut St, Redlands, CA 92374

3.8
52 Google reviews
Outdoor yardPool / water playClimate controlled

Overview

El Camino Ranch is a multi-purpose ranch facility in Redlands, CA that offers dog boarding and daycare services alongside horse boarding, event venues, and horse riding lessons. The dog kennel features large air-conditioned stalls, outdoor play areas with orange trees, a kiddy pool, and double-gated security. Dogs are taken out for several hours of play and walks daily, with the option for social interaction with other dogs or one-on-one staff play.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Care & Play

Group play
Solo play
Feeding policy:Owner provides food

Safety & Emergency

Fire safety system

What Reviews Say

52 reviews analyzed

El Camino Ranch is a polarizing facility that receives high praise for its beautiful, clean grounds and specific talented riding instructors, but suffers from severe administrative and management issues. While many families enjoy the 'animal haven' atmosphere, a significant number of customers report unprofessional behavior regarding refunds, last-minute cancellations, and internal staff drama. There are also serious, though contested, allegations regarding the health and workload of the horses and the attentiveness of dog boarding staff.

Cleanliness
4.5
Staff
4.2
Facility
4.0
Value
3.8
Safety
3.5
Communication
2.5

People love

Excellent instructors (Emlyn, Olivia, Lisa)(7)Beautiful and clean facility(12)

Staff shoutouts

Emlyn(2 mentions)LisaOlivia

Worth noting

Withholding refunds and financial disputes

β€œTheresa promised to mail a partial refund of $200 and she never did and stopped communication.”

Allegations of animal neglect/death (Equine)

β€œI've heard and it was confirmed by owner, that at least 3 horses died in a very short period of time.”

Dog boarding neglect allegation

β€œThe person who is supposed to look after them and let them out just sits in their truck the whole time.”

Poor communication/No-shows(6 mentions)

β€œI paid for a package of 4 lessons only to arrive today at my appointed time to be told they are not doing lessons this week.”

Internal drama and staff turnover(5 mentions)

β€œEl Camino is nothing but drama... Many of their trainers has quit do to this.”

Unorganized events/parties(4 mentions)

β€œSummer camp was more watergun war than horse camp. Not recommended!”

Owner replies to 2% of reviewsprofessional tone8 repeat customers

At a Glance

Google rating
3.8/ 5
Review scoreInsufficient topic coverage
Amenities3 of 14
Reviews52
Repeat customersNumber of reviews that mention returning or being a regular customer.8

Pricing

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