D Pet Hotels Austin

Dog death - healthy 2-year-old yorkie died from internal trauma after 5-day stay

“When I walked in the dog was barley breathing so I rushed the dog to the emergency vet. The vet cried when she had to tell us how bad it was. Poor baby passed away from internal trauma.”

Dog injury - another dog sustained scratch on head during same incident

“The other dog she had them watching made it out alive with just a scatch on her head but is completely traumatized.”

Strong urine odor in facility

“The location did smell intensely like urine both when I dropped off by dog and a week later when I picked him up.”

Kennel cough contracted at facility

“My pooch did get kennel cough the first visit unfortunately, even while vaccinated.”

Urine smell in facility(2 mentions)

“The location did smell intensely like urine both when I dropped off by dog and a week later when I picked him up.”

Grooming communication issues(2 mentions)

“They didn't even mention it [the meet and greet], just took him back. He came out looking like he had drumstick legs, with no length taken off his body.”

Premium pricing(2 mentions)

“Pricey”

Poor phone customer service(2 mentions)

“I just got off the phone with a snarky girl who answered the phone with a sharp 'D Pets.'”

Booking difficulties(2 mentions)

“Called to get some information and hopefully book our dogo... Hung up on us twice after answering.”