Dirty Dog- Grooming + Self Serve Dog Wash + Boarding + Daycare

Dog returned with injuries (blade scrapes/scars on belly) from grooming

“the day after THAT, I noticed the scars from blade scrapes on my dogs belly”

Dog returned with scratches/wounds from grooming trimmer, staff denied responsibility

“we saw scratches/wound due to grooming trimmer on his belly. When asked about it they told us, he already had those scratches before grooming, which was totally false”

Dog became ill after boarding (diarrhea for one week)

“They took care of my dog for the weekend. He had diarrhea for one week when I got him home.”

Dog lost weight during boarding, no emergency contact called

“When they brought her out to me she was noticeably thinner... none of my emergency contacts, nor myself received a phone call over the holiday weekend”

Dogs left in stressful conditions (continuous fans on crates, wooden kennels)

“The dogs who were there for a grooming were all in a weird side room with fans on top of, in front of, and on the sides of wire crates blowing them nonstop to dry them off”

Grooming quality issues - uneven cuts, incomplete jobs(5 mentions)

“My poor sheepadoodle was returned severely uneven and misshapen... huge CHUNKS of uneven fur cut down to the skin”

Pricing concerns - expensive, confusing, unexpected costs(6 mentions)

“Paying $30 for a self wash is insane... not to mention there is a TIP SCREEN on a self wash that you have to skip through. How classless”

Poor communication about services and pricing(3 mentions)

“the pricing was not presented to me accurately when I made my appointment”

Staff availability issues - understaffed, long waits(3 mentions)

“I learned that they hadnt even started on my dog, and said she wouldnt be done until 1pm... what exactly is the point of having an appointment system”

Parking lot condition

“the parking area is in dire need of being renovated”