Dog-Ma

Overbooking/capacity concerns - dogs crated for extended periods

“THEY TAKE SOOO MUCH DOGS THIS PLACE IS OVERBOOK!! THEY LET THEM PLAY IN A PLAYGROUND THEN THEY PUT THEM IN A CRATE... MY DOG WAS THERE FOR 2-3 HOURS... YOU CAN NEVER SEE INSIDE HOW THE PLACE IS STAFF DONT LET U STEP INSIDE.”

Communication failure on scheduled drop-off

“They assured us we could drop off our dog at a certain time on the weekend. We showed up on time to drop off the dog. The gate was locked, and no one answered the phone.”

Early closure without notification

“We arrived at 5:40pm we found that they had already locked up for the evening without any notifications or a call to let us know.”

Potential injury to dog without notification

“They clipped our boys paw with a grinder and didn't tell us about it. We only found out because he was acting scared and found the scrape on his paw.”

Odor issues (dog urine smell)

“I was greeted with the stench of dog urine. It was a 90° plus that day and the smell was overwhelming.”

Pickup/dropoff logistics and access(3 mentions)

“Pickup/dropoff is a huge pain in the butt. They need a better system and better access/parking.”

Value/pricing concerns(2 mentions)

“Dog-Ma closes at 7pm on week nights (I wish they were open until 8pm) and I also wish they had discounted packages.”

Personalized attention during high volume

“It feels like the sheer volume of clients sometimes makes it difficult to offer a personal experience, like occasional proof of life pics during overnight boarding.”