Dogtopia of Arlington-Shirlington

Dog injured while in facility care (bites, bleeding, scratches)

“We noticed that the tip of her tail was bleeding quite a bit. They didn't know why she was bleeding and we were told she might have gotten nipped but they weren't sure.”

Dog developed health issues after stay (conjunctivitis, kennel nose)

“My dog smelled strongly of excrement when I picked him up, and developed conjunctivitis.”

Dogs not properly supervised/monitored

“My dog would always come back home with scratches and bruises, as well as covered in dirt.”

Unresponsive to customer calls/communications

“They dont respond to calls or voice mails while you have your dogs at their care.”

Alleged mistreatment of dogs (yelling, improper handling)

“When I walked in with my dogs one of the managers was yelling at an employee so loudly over the phone that I could hear it.”

Poor communication and unresponsive staff(8 mentions)

“They dont respond to calls or voice mails while you have your dogs at their care. I called because I saw an issue to be addressed from their webcam. But regular call, regular voicemail, urgent voice mail option, private voice mail option, email, text. NOTHING for hours.”

Rude front desk staff and management(6 mentions)

“the front desk/reception staff has become increasingly rude and unable to answer basic questions concerning Dogtopia policies and services.”

Dog returning dirty or with unexplained injuries(5 mentions)

“My dog came in for a Meet & Greet and was boarding and daycare a few days later. The facility doesn't seem clean- my dog smelled strongly of excrement when I picked him up.”

Facility cleanliness/odor issues(4 mentions)

“The place smells really bad. I was afraid my dog was going to come out smelling like an unclean kennel.”

Overcrowding concerns(3 mentions)

“I think there are too many dogs booked for daycare...when you sacrifice a dogs happiness and safety by putting him or her in an overcrowded facility, you are mistreating the dog.”