Dogtopia of Downtown D.C.

Dog injured during daycare/boarding with severe injuries (torn nail, ripped paw skin, stitches needed)

“Our dog’s right paw’s skin had peeled clean off and hanging. He rushed her to the vet, where she had emergency surgery.”

Lack of communication after injury incidents - owners not notified promptly

“I called Dogtopia 6 times and there was no one available to answer... By Monday at noon, WE HAD NOT HEARD FROM ANYONE.”

Facility claims no record of customer when confronted about negative experiences

“We don't have any record of you or your dog in our system.”

Dogs crated more than advertised - discrepancy between stated policy and actual practice

“They told us only 2 hours of crate time... my dog was caged for an estimated 4-5 hours during her time there.”

Overcrowding leading to excessive crating

“Overcrowded facility causes dogs to be crated for over half the day.”

Crating policy misrepresentation(5 mentions)

“I confirmed they do not crate as my dog has major anxiety... the front desk girl was like no we crate and if he doesn't pass he can't stay.”

Poor communication after incidents(5 mentions)

“We got a call informing us that our dog had gotten into a scuffle and needed to be picked up... no apology and no accountability of any kind.”

Reservation system failures

Grooming pricing inconsistencies(3 mentions)

“I was charged $120... The range on the website for non members is $55-75. No previous warning was given to me that the price would be more.”

Kennel cough outbreaks(2 mentions)

“My dog caught kennel cough while she was here, despite being vaccinated.”