Dogtopia of Historic Phoenix

Injury due to improper size grouping/negligence

“They took the gate down bc they thought he would do better outside the gate with the other dogs... my pup was bitten. I picked him up and he had 2 puncture wounds.”

Physical injury (ripped nail) and victim blaming

“My 16 lbs Norfolk Terrier had the nail of one of his paws ripped off here. Then they have the gall to suggest that my dog was terrorizing the other humongous dogs.”

High dog-to-staff ratio and overcrowding

“The amount of employees that work there compared to the ratio of dogs is dangerous and worrisome.”

Strict boarding/membership policies(2 mentions)

“They have a policy that requires weekly attendance of Daycare... unless she attends weekly daycare when she is not boarded, she can no longer attend.”

Communication regarding dismissals(3 mentions)

“I was blindsided, since I was never told about issues. All I kept hearing was how great my dog was doing... then all my appointments were cancelled.”

Difficulty reaching staff via phone/email(2 mentions)

“They never answer Every time I call to schedule my dog for meet and greet.”