Dogtopia of Louisville-Hurstbourne

Reported post-grooming skin irritation affecting two dogs

“They did a great job grooming, but two of my dogs have come back and started obsessively chewing at their tails and hind ends. They have scabbed and irritated skin and one has been pulling out her hair.”

Reported post-grooming ear sores and disputed responsibility/refund

“We believe they shaved the inside of his ears during the grooming, he subsequently developed some sores that scabbed over.”

Vaccine requirement was reportedly not communicated before meet-and-greet

“There was no mention of the canine influenza vaccine being required”

Pickup policy and additional fee reportedly not disclosed

“I was told 5pm every time I asked, however I was never told that after a certain time if they are not picked up they do charge for another day”

Reviewer felt the facility did not adequately support a young dog’s adjustment to group play

“after an hour they told me she wasn’t adjusting and to come get her.”

Grooming-related irritation or injury(3 mentions)

“They did a great job grooming, but two of my dogs have come back and started obsessively chewing at their tails and hind ends.”

Communication about policies and fees(2 mentions)

“I was told 5pm every time I asked, however I was never told that after a certain time if they are not picked up they do charge for another day”

Vaccine requirement communication(2 mentions)

“There was no mention of the canine influenza vaccine being required”